If something doesn’t fit or isn’t right, you can return it within 30 days of delivery.
What can be returned
- Unused, in original condition and packaging.
- With the original tags attached, where applicable.
- With proof of purchase (your order number is enough).
What can’t
- Used, washed or damaged items — including harnesses with dog hair, mud or wear on the straps.
- Opened hygiene products: paw cleaners, grooming tools that have been used on a dog, and washable potty pads that have been used.
- Items marked final sale.
For health and safety reasons we can’t resell used pet products, so please measure before ordering — our sizing guide exists for exactly this reason.
Damaged or wrong item
Email us within 7 days of delivery with a photo of the item and the packaging. We’ll send a replacement or refund in full, including shipping — you don’t need to send the item back for low-value items.
How to start a return
- Contact us with your order number and what you’d like to return.
- We’ll confirm within one business day and give you the return address.
- Ship it back in its original packaging, with tracking. Keep the tracking number.
Who pays return shipping
If the item is faulty, damaged or incorrect, we pay. If you changed your mind or ordered the wrong size, you pay the return shipping.
Refunds
Refunds are issued to the original payment method within 5 business days of the returned item arriving and being inspected. It can take a further 3–5 days for your bank to show it.
Exchanges
For a different size, the fastest route is a return plus a new order — that way the new item ships immediately instead of waiting for the return to arrive.